SHIPPING POLICY
Shipping & Delivery
Clear information about order processing, shipping rates, estimated delivery times, tracking, insurance, and possible delivery delays.
Secure Worldwide Shipping Tracking Provided by Email Insured Shipping Options
HOW DELIVERY WORKS
Two Parts of the Delivery Process
Liquidation Box orders require inventory allocation, verification, and secure packaging before they are transferred to the shipping carrier.
1
Processing Time
Most orders are prepared for dispatch within approximately 2–3 business days after payment is successfully received.
- Order and payment verification
- Inventory allocation
- Product-condition review
- Secure packing and labeling
- Transfer to the shipping carrier
2
Shipping Time
Shipping time is the estimated period between carrier acceptance and delivery to your destination.
- Timing varies by destination
- Weekends and holidays may affect delivery
- Customs processing may add extra time
- Remote areas may require additional transit time
DELIVERY ESTIMATES
Estimated Shipping Time by Destination
These estimates apply after processing and carrier acceptance. They are estimates rather than guaranteed delivery dates.
| Destination |
Shipping Method |
Estimated Shipping Time |
Availability |
|
USA & Canada North America
|
Standard Secured Shipping |
2–4 weeks |
Available for in-stock inventory |
|
Australia & New Zealand Oceania
|
Standard Secured Shipping |
2–4 weeks |
Available for in-stock inventory |
|
United Kingdom & Europe European destinations
|
Standard Secured Shipping |
2–4 weeks |
Available for in-stock inventory |
|
Other Countries Eligible international destinations
|
Standard Secured Shipping |
2–5 weeks |
Subject to destination availability |
Processing time, weekends, public holidays, customs inspections, and destination-specific delays are not included in the carrier shipping estimates above.
SHIPPING OPTIONS
Shipping Methods & Fees
STANDARD $6.99
Standard Shipping
Reliable tracked shipping for eligible ReboxVault orders.
- Flat-rate shipping of USD $6.99 per order
- Tracking information provided by email
- Available for most eligible destinations
QUALIFYING ORDERS FREE
Free Standard Shipping
Free standard shipping is available on eligible orders with a merchandise subtotal of USD $39 or more.
- Automatically applied to qualifying orders
- Standard processing and delivery estimates apply
- Destination restrictions may apply
OPTIONAL UPGRADE PRIORITY
Priority Insured Shipping
Priority orders are placed higher on our daily processing and dispatch list.
- Priority warehouse processing
- Shipment protection included
- Carrier transit time is not guaranteed to be faster
Priority Shipping Notice: Priority service accelerates internal order preparation. Final carrier transit time may remain similar to standard shipping depending on order volume, destination, customs, and carrier conditions.
ORDER TRACKING
Track Your Shipment
A shipping confirmation email containing your tracking number will be sent after your order has been transferred to the carrier.
1 Order is prepared and dispatched
2 Tracking number is sent by email
3 Carrier scans and updates shipment activity
Please allow approximately 3–7 days after dispatch for the carrier’s tracking system to display the first update.
⌖
Already Have a Tracking Number?
Enter your tracking number on 17TRACK to review the latest available carrier updates.
Track Your Order → Tracking information is provided by the applicable shipping carrier.
SHIPMENT PROTECTION
Insurance & Delivery Claims
If a shipment is lost in transit or arrives with transportation damage, contact ReboxVault with the supporting information listed below.
01
Lost in Transit
Contact us if tracking has not updated for an extended period or the carrier confirms that the package may be lost.
02
Transportation Damage
Photograph the unopened package, shipping label, external damage, and all affected merchandise.
03
Claim Review
Approved claims may qualify for replacement merchandise or another appropriate resolution under our Return and Refund Policy.
Information Required for a Shipping Claim
✓ Full name and order number ✓ Email address used at checkout ✓ Photographs of the complete shipment ✓ Photograph of the shipping label ✓ Photos or video showing the issue ✓ Carrier documentation, when available
Replacement or refund eligibility is subject to claim review and sufficient supporting evidence.
01
Multiple Shipments
Some orders may be divided into multiple packages because ReboxVault works with multiple inventory and warehouse locations.
Packages from the same order may receive different tracking numbers and arrive on different dates.
02
International Customs
International orders may be inspected by customs authorities. Customs processing time is outside ReboxVault's direct control.
Customers are responsible for providing complete and accurate delivery information.
03
Possible Delays
Delivery may take longer during high-demand periods, severe weather, public holidays, customs inspections, or local carrier disruptions.
All displayed delivery timeframes are estimates rather than guaranteed arrival dates.
04
Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Additional carrier, address-correction, return, or redelivery costs caused by incorrect information may be charged where permitted.
ORDER CHANGES
Need to Correct Your Order?
Please contact us within 24 hours of placing your order if you need to request an address or order change.
Change and cancellation requests are not guaranteed. Once an order has entered processing, been packed, or been transferred to a shipping carrier, it generally cannot be modified or canceled.
✓ Confirm your shipping address ✓ Confirm the selected Liquidation Box size ✓ Confirm your email and contact details
CUSTOMER SUPPORT service@rtuenpalt.com Include your full name and order number →
Shipping Timeframe Updates
If ReboxVault cannot ship an order within the timeframe promised at checkout, we may contact the customer with a revised shipping estimate. Where required by applicable law, the customer will be given the option to accept the delay or cancel the unshipped order for a refund.
Related Store Policies
Questions about processing, tracking, delivery, or an existing order? Email service@rtuenpalt.com. Most messages are answered within 24–48 hours.
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display: block;
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padding: 28px;
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.mg-order-change__email small,
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.mg-order-change__email span {
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color: #ffa858;
font-size: 10px;
font-weight: 900;
letter-spacing: 1.2px;
}
.mg-order-change__email strong {
color: #ffffff;
font-size: clamp(18px, 2.4vw, 25px);
line-height: 1.3;
overflow-wrap: anywhere;
}
.mg-order-change__email span {
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text-align: center;
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.mg-shipping-footer h2 {
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font-weight: 900;
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background: #ffffff;
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color: var(--mg-navy);
font-size: 13px;
font-weight: 750;
text-decoration: none;
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.mg-shipping-links a:hover {
border-color: var(--mg-orange);
color: var(--mg-orange-dark);
}
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margin: 24px auto 0;
color: var(--mg-muted);
font-size: 13px;
line-height: 1.7;
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.mg-shipping-footer p a {
color: var(--mg-orange-dark);
font-weight: 800;
}
@media (max-width: 900px) {
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.mg-rate-grid,
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grid-template-columns: 1fr;
}
.mg-rate-card > p {
min-height: 0;
}
.mg-tracking-grid,
.mg-order-change {
gap: 30px;
}
}
@media (max-width: 680px) {
.mg-shipping-shell {
width: min(100% - 28px, 1180px);
}
.mg-shipping-hero {
padding: 64px 0 62px;
}
.mg-shipping-hero h1 {
font-size: 40px;
letter-spacing: -1px;
}
.mg-shipping-hero p {
font-size: 16px;
line-height: 1.65;
}
.mg-shipping-meta {
flex-direction: column;
gap: 7px;
}
.mg-delivery-formula {
grid-template-columns: 1fr;
margin-bottom: 48px;
padding: 25px 21px;
}
.mg-formula-copy > strong {
font-size: 21px;
}
.mg-shipping-section {
padding-bottom: 52px;
}
.mg-process-card {
grid-template-columns: 1fr;
padding: 24px 20px;
}
.mg-shipping-times,
.mg-tracking-section,
.mg-shipping-details {
margin-bottom: 52px;
padding: 52px 0;
}
.mg-rate-grid,
.mg-detail-grid,
.mg-proof-grid {
grid-template-columns: 1fr;
}
.mg-tracking-card,
.mg-proof-box,
.mg-order-change__email {
padding: 23px 19px;
}
.mg-order-change {
padding-top: 52px;
padding-bottom: 52px;
}
.mg-order-change__content h2 {
font-size: 28px;
}
.mg-table-note {
text-align: left;
}
}
