Contact information

ReboxVault CUSTOMER SUPPORT

How Can We Help?

Whether you have a question about our Liquidation Boxes, need help with an existing order, or want more information about shipping and delivery, our support team is ready to assist you.

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Typical response time

Most emails are answered within 24–48 hours.

CUSTOMER SUPPORT EMAIL

Contact ReboxVault

Email is the fastest way to reach our support team. If your request concerns an existing purchase, please include your order number.

✉ Click to write an email service@rtuenpalt.com

To avoid delays, please send one complete email per order whenever possible. Sending multiple emails about the same request may move information into separate support threads.

Before You Email Us

Include the following information so we can help you efficiently:

  • Your full name;
  • Your ReboxVault order number;
  • The email address used at checkout;
  • A clear description of your question or concern;
  • Relevant photos, videos, labels, or tracking screenshots.
01

Choose the Type of Support You Need

Select an option to start an email with the correct subject line.

01

Order Support

Get help with order confirmation, order status, billing questions, address corrections, or cancellation requests.

Please include: Full name Order number Checkout email
Get Order Help →
02

Shipping and Tracking

Contact us about tracking updates, delivery timeframes, delayed shipments, or packages that cannot be located.

Please include: Order number Tracking number Delivery address
Get Shipping Help →
03

Order Issue or Claim

Report a materially incorrect order, transportation damage, a missing guaranteed component, or another eligible order issue.

Please include: Order and shipping labels Photos of the full shipment Photos or video of the issue
Submit a Claim →
04

Wholesale Inquiries

Contact us about larger Liquidation Box orders, reseller purchases, volume ordering options, and available merchandise categories.

Please include: Merchandise category Estimated order quantity Delivery city and country
Ask About Wholesale →
TRACKING ASSISTANCE

Already Have a Tracking Number?

Carrier tracking may take approximately 3–7 days to show the first update after a shipping label is created or the package is transferred between logistics partners.

You can check the latest available carrier information through 17TRACK.

Track Your Order →
02

Delivery and Order Issues

Complete these checks before contacting customer support.

Marked Delivered but Not Received

If tracking shows delivered but you cannot find the shipment:

  1. Check around your entrance and property;
  2. Ask household members or neighbors;
  3. Contact your building reception or mailroom;
  4. Contact the shipping carrier directly;
  5. Confirm that the order address is correct.

If the shipment still cannot be located, email us with your order number and tracking information.

Damaged or Incorrect Shipment

Eligible order claims should be reported within 7 calendar days of confirmed delivery.

  1. Photograph the outer packaging;
  2. Photograph the shipping label;
  3. Photograph all received merchandise;
  4. Record any visible transportation damage;
  5. Keep all packaging and merchandise.

Do not discard, repair, use, or return disputed merchandise until our support team has reviewed the claim.

QUICK ANSWERS

You May Find the Answer in Our FAQ

Review information about Liquidation Box contents, merchandise condition, available box sizes, shipping, tracking, and claims.

Read Frequently Asked Questions → Review Shipping Policy → Review Return & Refund Policy →
03

What to Expect After Contacting Us

Our team will review your request using the information provided.

1

Email Received

Your message enters our customer-support queue for review.

2

Order Located

We use your order number and checkout email to locate the purchase.

3

Information Reviewed

Tracking, product details, photos, and other records are reviewed.

4

Response Sent

Our team emails you with available information or next steps.

CONTACT ReboxVault

Still Need Assistance?

Send one detailed email with your order information and any supporting photos. Most requests receive a response within 24–48 hours.

Email Customer Support

Response times may be longer during weekends, public holidays, major promotions, carrier disruptions, or periods of unusually high order volume.

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